Hotel Data Breaches Put Clients at Risk for Phishing Scams

by | Dec 5, 2023

Cybercriminals have turned their attention to hotels on, a popular online travel platform. These criminals are launching sophisticated phishing attacks that pose a significant threat to personal information and cybersecurity. Recent data breaches have exposed vulnerabilities in the system, allowing hackers unauthorized access to hotel administration portals.

The strategy used by these cybercriminals involves contacting hotel staff through carefully crafted emails. These emails deceive hotel employees by pretending to be from previous guests who lost identification documents during their stay. The goal is to trick hotel staff into clicking on harmful links or downloading malicious files. Microsoft Defender, a top cybersecurity software, has reported multiple failed attempts, but the malware, known as Vidar infostealer, eventually infiltrates the system.

Once inside, the Vidar infostealer steals passwords and other sensitive information. Hackers use this stolen data to impersonate staff members and gain unauthorized access to the management portal. This breach allows them to view upcoming bookings and communicate with guests, creating a dangerous situation for unsuspecting customers. acknowledges the seriousness of the situation and confirms that some accommodation partners are specifically targeted. Initially, cybersecurity firm Secureworks suspected that’s own systems were compromised. However, further investigations indicate that threat actors likely obtained credentials directly from individual properties, exploiting weak security measures.

Cybersecurity researchers have issued warnings about this new phishing scam, urging individuals to remain vigilant and exercise caution when dealing with emails and links related to hotel bookings. The scam has even moved to the Dark Web, where hackers are offering rewards ranging from $30 to $2,000 for valid login credentials. This alarming development highlights the increasing sophistication of cyber-fraud tactics used by these threat actors.

The consequences for customers who fall victim to these phishing attacks are severe. By impersonating staff members, hackers gain access to personal information, including credit card details. This can lead to financial losses and identity theft. Additionally, the breach of trust could have long-term implications for the reputations of hotels and booking platforms. has taken immediate action to address this issue, working closely with cybersecurity experts to strengthen security measures and prevent further breaches. However, the scale of the problem requires a collective effort from all involved stakeholders. Hotels must prioritize cybersecurity by implementing strong protocols to protect customer data and providing staff training on recognizing and reporting suspicious email activity.

Customers must remain cautious and skeptical when dealing with emails related to hotel bookings. It is advisable to avoid clicking on links or downloading attachments from suspicious sources. Instead, customers should verify the legitimacy of any communication directly with the hotel or through official channels provided by

In conclusion, the recent data breaches targeting hotels on have exposed customers to phishing attacks, emphasizing the urgent need for enhanced cybersecurity in the hospitality industry. These attacks serve as a reminder of the ever-evolving threat landscape and the importance of proactive measures to safeguard sensitive personal information. By staying informed, vigilant, and taking necessary precautions, customers can help mitigate the risks associated with these sophisticated cybercrimes.